Customer expectations around response time have shifted dramatically over the last five years. Multiple industry studies indicate that over 70% of customers expect a reply within five minutes when they message a...
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Gudies
WhatsApp Message Templates for Automated Sales and Customer Engagement
As businesses scale customer communication on WhatsApp, free-form messaging alone is no longer sufficient, or compliant. WhatsApp message templates are pre-approved message formats that businesses must use to initiate...
Automating the Sales Process Through Conversational Commerce
Understanding how to automate sales process has become a priority for modern businesses as buying behavior shifts toward real-time, conversational, and mobile-first interactions. Traditional sales models built around...
