A sales head in a Monday review may be probably asking, “Which of last week’s 400 inbound calls turned into customers?” Nobody can answer. Agents took calls on personal phones, notes lived in notebooks, and follow-ups...
Ecommerce and CRM: How WhatsApp Catalogs Turn Product Chats Into Sales
Ecommerce and CRM work best when every product question, order and follow-up lands in one customer record. For stores that sell on WhatsApp, using the automated catalog is where that record begins. Picture a home decor...
