If you own a business, you know that customer expectations are rising daily. When a support agent knows past purchases, preferences, and prior dialogues, they can resolve issues faster and delight customers. That’s...
The Rise of Conversational Commerce: WhatsApp Store Explained
E-commerce is no longer confined to websites and apps. Customers today expect to shop, pay, and receive support all within their favorite messaging platforms. That’s where the WhatsApp store comes into play; a powerful...
