{"id":3209,"date":"2021-05-31T11:17:27","date_gmt":"2021-05-31T11:17:27","guid":{"rendered":"https:\/\/pickyassist.com\/blog\/?p=3209"},"modified":"2026-03-16T05:27:17","modified_gmt":"2026-03-16T05:27:17","slug":"whatsapp-list-messages-reply-buttons","status":"publish","type":"post","link":"https:\/\/pickyassist.com\/blog\/whatsapp-list-messages-reply-buttons\/","title":{"rendered":"WhatsApp List Messages &amp; Reply Buttons"},"content":{"rendered":"\n<p class=\"has-text-align-center has-gridlove-bg-color has-gridlove-highlight-bg-background-color has-text-color has-background has-large-font-size\">In Beta Now <a aria-label=\"Refer API Doc (opens in a new tab)\" href=\"https:\/\/help.pickyassist.com\/api-documentation-v2\/push-api\/sending-interactive-list-and-buttons\" target=\"_blank\" rel=\"noreferrer noopener\">Refer API Doc<\/a><\/p>\n\n\n\n<p>WhatsApp keep adding more messages formats to their messaging app to make the communication more seamless and frictionless, July 2021 WhatsApp introduced a new message type &#8220;WhatsApp list messages&#8221; and reply buttons that are now made available through Session messages as earlier, button&#8217;s was available only through Template Messages\u200c<\/p>\n\n\n\n<p>So, from July 2021 onwards it&#8217;s possible to send messages with optional header, footer in session messages as well, when passing the head and footer the body character will limit to 1024 when compared to the 4000 characters for text only message type.\u200c<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"list-messages\">List Messages <\/h2>\n\n\n\n<p>Using list message business can send a menu as message with upto 10 lists or choices separated by optional section and header, a great feature to showcase  product category, recent orders, saved card details,faq etc \u200c<\/p>\n\n\n\n<p>This type of message offers a simpler and more consistent way for users to make a selection when interacting with a business\u200c<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"list-message-specifications\">List Message Specifications<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Users cannot select more than one option at the same time from a list or button message, but they can go back and re-open a previous message.<\/li>\n\n\n\n<li>It&#8217;s possible to use header and footer <\/li>\n\n\n\n<li>List messages cannot be used as notifications. So, currently, they can only be sent within 24 hours of the last message sent by the user. If you try to send a message outside the 24-hour window, you get an error message.<\/li>\n\n\n\n<li>Supported platforms: iOS, Android, and web.<\/li>\n\n\n\n<li>No Template Approval Needed<\/li>\n\n\n\n<li>List can be dynamically generate based on the conversation context<\/li>\n\n\n\n<li>Able to pass your own reference value against each choice so that developers will get the value when a user make a choice.<\/li>\n\n\n\n<li>It&#8217;s possible to pass upto 10 choices in list and segregate the choice with Sections (Optional)<\/li>\n\n\n\n<li>Can&#8217;t use Media files with a list messages<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"why-you-should-use-it\">Why You Should Use It<\/h3>\n\n\n\n<p><strong>User Comprehension<\/strong>\u200c<\/p>\n\n\n\n<p>When compared to text-based lists, interactive messages provide a simpler and more consistent format for people to find and select what they want from a business. During testing, people had higher comprehension levels interacting with these features.\u200c<\/p>\n\n\n\n<p><strong>Business Outcomes<\/strong>\u200c<\/p>\n\n\n\n<p>During testing, chatbots using interactive messaging features achieved significantly higher response rates and conversions compared to those that are text-based.\u200c<\/p>\n\n\n\n<p><strong>Personalised<\/strong>\u200c<\/p>\n\n\n\n<p>Populated dynamically in real-time and so can be personalised to the customer or situation. For example, you can show a List message of available time slots for appointment booking, or use Reply buttons to show previous delivery addresses.\u200c<\/p>\n\n\n\n<p><strong>No Templates<\/strong>\u200c<\/p>\n\n\n\n<p>List Messages do not require templates or pre-approvals.\u200c<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"when-you-should-use-it\">When You Should Use It<\/h3>\n\n\n\n<p>List Messages are best for presenting several options, such as:\u200c<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A customer care or FAQ menu<\/li>\n\n\n\n<li>A take-out menu<\/li>\n\n\n\n<li>Selection of nearby stores or locations<\/li>\n\n\n\n<li>Available reservation times<\/li>\n\n\n\n<li>Choosing a recent order to repeat<\/li>\n\n\n\n<li>Displaying last 10 order details <\/li>\n\n\n\n<li>Showing last few transactions<\/li>\n\n\n\n<li>Displaying Saved Card details<\/li>\n\n\n\n<li>Show delivery address to choose<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"understanding-list-message-components\"> Understanding WhatsApp List Message Components <\/h3>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/gblobscdn.gitbook.com\/assets%2F-LlJChpzcxtwOYGcBd1q%2F-MbgiuIqg6iRIFI5Z6N_%2F-MbhCvi1TZ_ccIzKdfpV%2Flist-messages-whatsapp.png?alt=media&amp;token=74255cee-f468-4bf7-9a83-9df1e5f39ce7\" alt=\"\"\/><figcaption class=\"wp-element-caption\">Enter a caption for this image (optional)<\/figcaption><\/figure>\n\n\n\n<p>\u200c<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"interactive-quick-reply-buttons\">Interactive Quick Reply Buttons<\/h2>\n\n\n\n<p>WhatsApp first experimented with Quick Reply buttons in WhatsApp Template messages. From July 2021 onwards, WhatsApp extended this feature to Session messages as well. Businesses can now send messages with up to three Quick Reply buttons, and they can dynamically generate the button text.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"quick-reply-button-specifications\">Quick Reply Button Specifications <\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ability to use with Image\/Video\/Document\/GIF media files<\/li>\n\n\n\n<li>Supports Header &amp; Footer optional <\/li>\n\n\n\n<li>You can place up to three text buttons in a message.<\/li>\n\n\n\n<li>Buttons will automatically disable once a user is selected  i.e user able to select only one button at a time<\/li>\n\n\n\n<li>Button supports only Text (no emoji) upto 20 characters<\/li>\n\n\n\n<li>You can dynamically generate the button based on the context of the conversation, and it does not require approval.<\/li>\n\n\n\n<li>Able to pass your own reference value against each button so that developers can track which button got clicked by the user<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"when-you-should-use-this\">When You Should Use this?<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>When customer want to make a selection like Confirm an Appointment <\/li>\n\n\n\n<li>Submit feedback about an order<\/li>\n\n\n\n<li>Combine with List to use for an enhanced user experience <\/li>\n\n\n\n<li>Airtime recharge<\/li>\n\n\n\n<li>Changing personal details<\/li>\n\n\n\n<li>Reordering a previous order<\/li>\n\n\n\n<li>Requesting a return<\/li>\n\n\n\n<li>Adding optional extras to a food order<\/li>\n\n\n\n<li>Choosing a payment method<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"understand-quick-reply-button-components\">Understand Quick Reply Button Components<\/h3>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/gblobscdn.gitbook.com\/assets%2F-LlJChpzcxtwOYGcBd1q%2F-MbmHa6fki052yEjyYTw%2F-MbmMmGqoQECb6fnr91Y%2Fquick-reply-message.png?alt=media&amp;token=1c9af882-52d6-4849-a1e0-a7436b5a0fff\" alt=\"\"\/><figcaption class=\"wp-element-caption\">Enter a caption for this image (optional)<\/figcaption><\/figure>\n\n\n\n<p>\u200c<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Watch the Video WhatsApp List Message &amp; Quick Reply in Action<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-video\"><video autoplay=\"\" controls=\"\" loop=\"\" src=\"https:\/\/pickyassist.com\/blog\/wp-content\/uploads\/2021\/05\/whatsapp-list-messages.mp4\" width=\"400\" height=\"500\" playsinline=\"\"><\/video><\/figure>\n\n\n\n<p><strong>See how text messages compare to interactive messages:<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a class=\"gridlove-popup-img\" href=\"https:\/\/pickyassist.com\/blog\/wp-content\/uploads\/2021\/05\/list-messages-1.png\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"510\" src=\"https:\/\/pickyassist.com\/blog\/wp-content\/uploads\/2021\/05\/list-messages-1-1024x510.png\" alt=\"list messages working\" class=\"wp-image-3212\" srcset=\"https:\/\/pickyassist.com\/blog\/wp-content\/uploads\/2021\/05\/list-messages-1-1024x510.png 1024w, https:\/\/pickyassist.com\/blog\/wp-content\/uploads\/2021\/05\/list-messages-1-300x149.png 300w, https:\/\/pickyassist.com\/blog\/wp-content\/uploads\/2021\/05\/list-messages-1-768x383.png 768w, https:\/\/pickyassist.com\/blog\/wp-content\/uploads\/2021\/05\/list-messages-1-370x184.png 370w, https:\/\/pickyassist.com\/blog\/wp-content\/uploads\/2021\/05\/list-messages-1-270x135.png 270w, https:\/\/pickyassist.com\/blog\/wp-content\/uploads\/2021\/05\/list-messages-1-570x284.png 570w, https:\/\/pickyassist.com\/blog\/wp-content\/uploads\/2021\/05\/list-messages-1-740x369.png 740w, https:\/\/pickyassist.com\/blog\/wp-content\/uploads\/2021\/05\/list-messages-1.png 1168w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p class=\"has-text-align-center has-gridlove-bg-color has-gridlove-highlight-bg-background-color has-text-color has-background has-large-font-size\">In Beta Now <a rel=\"noreferrer noopener\" href=\"https:\/\/help.pickyassist.com\/api-documentation-v2\/push-api\/sending-interactive-list-and-buttons\" target=\"_blank\">Refer API Doc<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>In Beta Now Refer API Doc WhatsApp keep adding more messages formats to their messaging app to make the communication more seamless and frictionless, July 2021 WhatsApp introduced a new message type &#8220;WhatsApp list messages&#8221; and reply buttons that are now made available through Session messages as earlier, button&#8217;s was available only through Template Messages\u200c [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":3246,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[116,125],"tags":[159,157,158],"class_list":["post-3209","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","category-upcoming-features","tag-whatsapp-chatbots","tag-whatsapp-list-messages","tag-whatsapp-reply-buttons"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>WhatsApp List Message with One-Click Reply Buttons<\/title>\n<meta name=\"description\" content=\"WhatsApp list message is interactive, menu-based messages used by businesses to display up to 10 options, simplifying user choices.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/pickyassist.com\/blog\/whatsapp-list-messages-reply-buttons\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"WhatsApp List Message with One-Click Reply Buttons\" \/>\n<meta property=\"og:description\" content=\"WhatsApp list message is interactive, menu-based messages used by businesses to display up to 10 options, simplifying user choices.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/pickyassist.com\/blog\/whatsapp-list-messages-reply-buttons\/\" \/>\n<meta property=\"og:site_name\" content=\"Picky Assist Official Blog\" \/>\n<meta property=\"article:published_time\" content=\"2021-05-31T11:17:27+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-16T05:27:17+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/pickyassist.com\/blog\/wp-content\/uploads\/2021\/05\/whatsapp-list-messages.png\" \/>\n\t<meta property=\"og:image:width\" content=\"600\" \/>\n\t<meta property=\"og:image:height\" content=\"327\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Danny\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Danny\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/pickyassist.com\/blog\/whatsapp-list-messages-reply-buttons\/\",\"url\":\"https:\/\/pickyassist.com\/blog\/whatsapp-list-messages-reply-buttons\/\",\"name\":\"WhatsApp List Message with One-Click Reply Buttons\",\"isPartOf\":{\"@id\":\"https:\/\/pickyassist.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/pickyassist.com\/blog\/whatsapp-list-messages-reply-buttons\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/pickyassist.com\/blog\/whatsapp-list-messages-reply-buttons\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/pickyassist.com\/blog\/wp-content\/uploads\/2021\/05\/whatsapp-list-messages.png\",\"datePublished\":\"2021-05-31T11:17:27+00:00\",\"dateModified\":\"2026-03-16T05:27:17+00:00\",\"author\":{\"@id\":\"https:\/\/pickyassist.com\/blog\/#\/schema\/person\/f7e9e7ef306abb4d9a1b00210e2c86e1\"},\"description\":\"WhatsApp list message is interactive, menu-based messages used by businesses to display up to 10 options, simplifying user choices.\",\"breadcrumb\":{\"@id\":\"https:\/\/pickyassist.com\/blog\/whatsapp-list-messages-reply-buttons\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/pickyassist.com\/blog\/whatsapp-list-messages-reply-buttons\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/pickyassist.com\/blog\/whatsapp-list-messages-reply-buttons\/#primaryimage\",\"url\":\"https:\/\/pickyassist.com\/blog\/wp-content\/uploads\/2021\/05\/whatsapp-list-messages.png\",\"contentUrl\":\"https:\/\/pickyassist.com\/blog\/wp-content\/uploads\/2021\/05\/whatsapp-list-messages.png\",\"width\":600,\"height\":327,\"caption\":\"WhatsApp message list\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/pickyassist.com\/blog\/whatsapp-list-messages-reply-buttons\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/pickyassist.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"WhatsApp List Messages &amp; 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