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Introducing Media File Sharing in Smart Replies

Introducing Media File Sharing in Smart Replies

Now you can give reply with media files using smart replies , you can simply attach the media file against your reply and same will be send to the customer. Please note there will be some delay to send media files – it wont be fast as sending text messages as reply  

For Images & Videos you can specify the captions either in the image or can add text into the answer field it will consider as caption and will send along with images and videos, please note caption will work only with image and video 

If incoming channel is SMS then media file will be send as URL to the sender as reply SMS 

You can also now specify which application message need to be reply through smart replies from Smart Replies -> Settings -> Applications 

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