In today’s rapidly evolving business automation landscape, efficiency is key. At Picky Assist, we understand that even small inefficiencies can add up, impacting productivity, employee satisfaction, and the overall customer experience. That’s why we prioritize listening to our customers and implementing solutions swiftly, no matter how minor the issue may seem. By focusing on the details, we create meaningful improvements that help businesses run more smoothly.
The Power of Small Changes Saving 16 Minutes Per Day
Recently, a call center using Picky Assist CRM provided us with valuable feedback. After just two weeks of usage, the call center team noticed that the process of reviewing previous notes and tasks before making calls was taking up extra time about 10 seconds per call. While this might seem like a small inconvenience, those seconds quickly add up over the course of a day. For an agent making 100 calls daily, that’s 16 minutes lost just to extra clicks.
Understanding the impact of this feedback, we acted quickly to develop a solution. We introduced a new feature that allows agents to view the activity log, including notes and tasks, with just one click. This streamlined process eliminates the need for multiple clicks and saves each agent 16 minutes daily.
A Real-World Example Savings for a 100-Seater Call Center
Now, let’s consider the broader impact of this small change in a larger setting. In a 100-seater call center, saving 16 minutes per day per agent translates to over 26 hours of productivity gained daily across the entire team. That’s more than 130 hours per week, or roughly 6,800 hours annually time that can be redirected toward more meaningful tasks, ultimately boosting overall efficiency and profitability.
This example highlights how even the smallest adjustments can lead to significant gains. By eliminating unnecessary steps in the system, we help our customers maximize their time and resources, leading to better outcomes for both employees and the business as a whole.
Staying Ahead with Continuous Feedback and Innovation
At Picky Assist, we believe that our customers are our greatest source of insight. We are committed to continuous improvement, and we actively seek out feedback to refine and enhance our products. This proactive approach allows us to stay ahead of the curve and consistently deliver solutions that make a tangible difference in our customers’ operations.
Our development process is highly collaborative, involving input from customers, product managers, developers, and support teams. This ensures that every solution we create is well-rounded, addressing not just the immediate issue but also considering its impact on the entire workflow.
Your Feedback Matters Help Us Innovate
We know that these small, thoughtful changes can lead to significant improvements in our customers’ operations. That’s why we encourage you to share your feedback with us. Whether it’s a minor inconvenience or a major challenge, we’re here to listen and innovate on your behalf.
Please feel free to provide your feedback directly at [email protected] Your insights are invaluable in helping us continue to improve and deliver solutions that truly make a difference
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