A customer sends a WhatsApp message. Someone replies. The customer asks another question. Your team checks the CRM, confirms a detail, sends a follow-up, and updates the record. Now imagine WhatsApp handling that entire...
Category - Chatbot
CRM with WhatsApp: How it Works and What to look for
A common CRM problem appears when a sales team starts using WhatsApp heavily: customer conversations happen in WhatsApp, while customer records remain inside the CRM. A salesperson may know that a prospect asked for a...
What are the rules and best practices for creating WhatsApp order templates?
When businesses automate WhatsApp orders, a common mistake is treating every order message as the same template. An order confirmation, payment request, dispatch notification, and delivery update are different...
