Everything your team needs to manage Instagram conversations, automate responses, and convert followers into customers.
Send and receive Instagram DMs directly inside Picky Assist keeping every conversation organised and trackable.
Multiple agents collaborate on one Instagram account. Assign, transfer, and resolve conversations as a team.
Respond to Instagram DMs 24×7 without agents using intelligent Smart Replies — reduce response time to seconds.
Get notified whenever your brand is mentioned in customer Instagram Stories — never miss an engagement opportunity.
Every Instagram conversation is stored and searchable — full context available to any agent who picks up a chat.
Set rule-based auto-replies for greetings, FAQs, and common enquiries to keep customers engaged instantly.
Sync Instagram conversations directly to your CRM — log chats, update contacts, and keep your pipeline accurate.
Track response times, agent performance, and conversation volumes to continuously improve your team’s efficiency.
See the outcomes businesses achieve once their Instagram DM communication runs through Picky Assist.
Respond to Instagram enquiries within seconds using automated triggers — no lead goes cold, no follower ignored.
Every DM and story mention is tracked and logged — managers get complete visibility into every customer interaction.
Instant replies and 24×7 chatbot coverage means more followers converted into paying customers with less effort.
All Instagram chats live in your platform — when agents change, history and context never leaves your organisation.
Managers can track which agent handled which conversation, monitor SLAs, and review team performance in real time.
Stop switching between apps. Instagram DM activity auto-syncs to your CRM records, notes, and workflows — hands-free.
A clear before-and-after of how Instagram DM management changes once you use Picky Assist.
From fashion brands to clinics — built for any business that talks to customers on Instagram.
Handle DMs about products, sizing, and orders. Convert Instagram browsers into paying customers automatically.
Engage property enquiries from Instagram ads and posts, share listings, and schedule viewings via DM.
Send admission updates, course details, and student support via Instagram DM at scale.
Automate appointment bookings, handle patient questions, and share health tips via Instagram DM.
Handle order queries, product recommendations, returns, and promotions directly through Instagram DMs.
Share itineraries, booking details, travel updates, and upsell offers through Instagram conversations.
Connect your Instagram Business Account to Picky Assist in minutes — no code required.
Link your Picky Assist account and connect your Facebook Page which controls your Instagram Business Account.
Configure AI chatbot flows with Smart Replies, or set up a shared Teambox so multiple agents can handle DMs collaboratively.
Map Instagram DM triggers to your CRM workflows for seamless communication syncing and automatic contact updates.
Go live — let bots handle routine queries automatically and seamlessly escalate complex conversations directly from Picky Assist.
Please review these Meta API requirements before setting up your Instagram integration.
We’re constantly expanding Instagram capabilities. Here’s what’s on the roadmap.
Coming Soon
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Coming Soon
Instagram DM integration connects your Instagram Business Account to a shared team platform — so multiple agents can send, receive, and manage Instagram direct messages from one centralised inbox without sharing login credentials.
Yes. Picky Assist’s Smart Replies feature lets you build AI-powered chatbot flows for Instagram DMs — handling FAQs, greetings, product enquiries, and lead capture automatically, 24×7.
Unlimited agents can collaborate on the same Instagram Business Account via Picky Assist’s shared Teambox. Conversations are assigned to specific agents, and managers have full visibility into all activity.
Yes. Picky Assist is an official Meta Business Partner with 100% compliant direct integration. All connections are made through Meta’s official Instagram Messaging API — your data and your customers’ privacy are always protected.
Picky Assist supports Instagram Business Accounts and Instagram Creator Accounts with fewer than 500K followers. Personal accounts are not supported by Meta’s Instagram Messaging API.
Currently, Meta’s Instagram API supports sending and receiving Text and Images. Video, Audio, and Document file types are not yet supported by the Instagram Messaging API.
Yes. Picky Assist notifies you whenever a customer mentions your brand in their Instagram Story, so your team can engage immediately and convert brand moments into direct conversations.
Sign up for a free Picky Assist account, connect your Facebook Page (linked to your Instagram Business Account), configure your chatbot or team inbox settings, and you’re live — the entire setup takes under 15 minutes.
Automatically route Instagram DMs to the right agent, automate responses, and never lose a lead again — all with Picky Assist.
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