Faster Responses, Fewer Tickets & Happier Customers From A
Single Support Dashboard
Picky Assist gives support teams a shared WhatsApp-first workspace with automation, context, and visibility, so issues get resolved faster without burnout or missed conversations.
What Support Teams Struggle With ?
- Too many repetitive customer queries
- No context on customer history or past issues
- Difficulty tracking open, pending, and resolved requests
- WhatsApp messages scattered across phones
- Slow response times during peak hours
- Managers lack visibility into team workload
What You Get with Picky Assist
Unified Support Inbox
All WhatsApp conversations flow into a shared inbox, allowing teams to collaborate without overlapping or missing messages.
Automated Replies
& FAQs
Instantly resolve common queries like timings, pricing, order status, or appointment details, without agent involvement.
Full Customer Context
in CRM
See past conversations, purchases, and interactions before replying, enabling faster and more accurate resolutions
Smart Routing &
Assignment
Support requests are automatically assigned based on intent, priority, or availability reducing internal coordination.
Follow-Ups & Status
Automation
Send updates, reminders, and resolution messages automatically, cutting down inbound “any update?” queries.
Typical Support Workflow with Picky Assist
See how our automation seamlessly integrates into your existing process
Customer sends WhatsApp query
AI auto-responds or categorises request
Assigned to the right support agent
Agent sees full customer history
Issue resolved faster
Customer satisfaction improves
Results Support Teams Love
See the measurable impact
70%
faster response times
65%
reduction in repetitive queries
95%
missed or delayed conversations
100%
Clear visibility into open, pending, and resolved issues
One Inbox. Zero Chaos.
Picky Assist turns WhatsApp into a structured, scalable support system, so your team spends less time managing conversations
Sneha K Customer Support Lead, D2C Brand"Earlier, our support for WhatsApp was chaotic. Now every query has context, ownership, and a clear status. Picky Assist helped us handle more requests without adding staff."