Overwhelmed By Too Many
Support Requests?
Picky Assist’s WhatsApp-powered CRM and automation helps you handle common queries instantly and organise conversations automatically. So that, your support team can focus only on issues that truly need human attention.
Real Business Results
See the measurable impact on your business performance
80%
reduction in repetitive support queries
65%
Faster response and resolution times
40%
Lower support costs without hiring more staff
75%
Improved customer satisfaction with less effort
The Problem You’re Facing
Your sales team is busy, but clarity is missing:
- Support teams answer the same queries again and again
- No self-service or automated responses
- Conversations get missed during peak hours
- Customers wait too long for simple answers
- Hiring more support staff feels like the only option
How Picky Assist Helps
- Automated Responses for Common Queries
- Instantly handle FAQs like pricing, timings, order status, appointment details, or policies, without agent involvement.
- Smart Conversation Routing
- Requests are automatically classified and routed to the right team or agent based on intent, reducing back-and-forth.
- Unified WhatsApp Inbox for Support Teams
- All conversations appear in a shared inbox with full context, no more lost messages or duplicate replies.
- Customer Context at Every Touchpoint
- Support agents see past conversations, purchases, and history before responding, enabling faster and more accurate resolutions.
- Proactive Support Automation
- Send updates, reminders, and status notifications automatically, reducing inbound “follow-up” queries.
- Support Performance Dashboards
- Track response times, resolution rates, and query volumes to optimise workflows instead of adding headcount.
Support Load Reduction Story
“Our WhatsApp was flooded with basic questions every day. After automating FAQs and routing in Picky Assist, our support team focused only on real issues. Response times improved, and customer satisfaction went up.”
Want Support That Scales
Without Stress?
If most support queries are repetitive, they shouldn’t consume your team’s time.
Automate answers. Organise conversations. Support customers better.
Priya N. Customer Experience Manager, Retail Business“Earlier, support was reactive and chaotic. Now it’s structured and scalable. Picky Assist helped us manage growing support demand without growing the team.”