Smarter Patient Communication. Higher Conversion.
Happier Returns.
Strengthen patient relationships with WhatsApp follow-ups, seamless report sharing, and patient feedback managed through a CRM built to support quality healthcare experiences.
Why WhatsApp Works for Healthcare ?
Patients ignore calls. Emails get lost. But WhatsApp? They respond instantly.
Whether it’s a missed call, test result, appointment confirmation, or feedback
WhatsApp is where patients can communicate freely!
Why a Conversational CRM Matters ?
Reception desks and front-office teams can’t manage every lead or patient follow-up.
Manual reminders and disjointed notes result in no-shows and lost repeat visits.
With Picky Assist, all interactions before and after appointments are streamlined inside WhatsApp.
What You Can Do with Picky Assist ?
Convert Inquiries into Appointments
Auto-reply to leads from ads, forms, or calls with doctor availability and treatment information
Send Automated Appointment Reminders
Reduce no-shows with personalized WhatsApp follow-ups
Share Lab Reports & Instructions
Deliver reports, prescriptions, or next-step info with full tracking and privacy.
Collect Feedback & Re-Engage
Automatically request reviews, ratings, and promote offers or check-up reminders.
Integrate with Your EMR or Use Our CRM
Sync your existing Electronic Medical Records with us or switch to our healthcare CRM solution.
How Each Team Benefits ?
- Front Office / Reception
- Handle inquiries, appointment booking, and rescheduling via WhatsApp
- Share doctor availability and treatment information without delay
- Reduce missed appointments by 70% with timely reminders
- Lab & Reports Desk
- Send test results and billing information securely through WhatsApp
- Avoid unnecessary calls and waiting
- Deliver faster and improve patient satisfaction
- Marketing & Patient Retention Team
- Run recall campaigns for follow-ups, scans, or IVF cycles
- Send educational messages and special offers
- Bring back 65% of past patients through automated re-engagement
- Billing & Accounts
- Automate payment follow-ups for procedures, consultations, or packages
- Share billing links and collect directly inside WhatsApp
- Integrate with billing software to avoid manual errors
- Pharmacy & Discharge Coordination
- Share prescriptions and medicine instructions instantly via WhatsApp
- Notify patients when medicines are ready or refills are due
- Coordinate discharge summaries, follow-up care instructions, and next-visit reminders
- Management & Owners
- Monitor team productivity and missed opportunities in real time
- Track repeat visits, booking trends, and campaign performance
- Get actionable insights on patient journey and ROI from every department
Real Results
70%
drop in no-shows with automated
reminders
85%
increase in patient follow-ups and
recalls
5x
faster delivery of reports and
billing info
65%
of past patients re-engaged through
automated WhatsApp follow-ups
Struggling with missed appointments
or poor follow-up?
Let WhatsApp + Picky Assist CRM do the heavy lifting.
Dr. Vivek Paul Yana IVF CenterWe re-engaged over 10% of our old patients just through WhatsApp reminders. Picky Assist helped us streamline our bookings, reminders, and report sharing all without increasing front desk load.