More Bookings. Smoother Stays.
Better Guest Engagement.
Capture leads, send booking reminders, upsell offers, and delight guests from inquiry to checkout all through WhatsApp and a CRM made for hospitality industry.
Why WhatsApp Works
for Hospitality Business?
Travelers don’t want to wait for calls or search emails. They want booking updates, check-in info, and service options all delivered fast on WhatsApp.
Guests receive real-time support on WhatsApp, covering everything from pre-arrival planning to post-stay feedback.
Why a Conversational CRM is Essential ?
Most properties struggle with fragmented systems, untracked inquiries, and manual coordination across departments
Picky Assist brings guest data, chat history, reminders, and upsells into one place making stays smoother and operations smarter.
What You Can Do with Picky Assist ?
Capture Leads from Ads & Website
Auto-reply to booking queries with packages, room options, and availability.
Send Booking Confirmations & Reminders
Avoid no-shows with pre-arrival reminders and check-in coordination.
Upsell Services Before & During Stay
Promote spa, dining, activities, or upgrades via WhatsApp campaigns.
Handle Guest Requests Effortlessly
Assign chats to the front desk, housekeeping, or kitchen with clear context.
Collect Feedback & Encourage Bookings
Automatically request reviews and share offers for the next stay.
How Each Team Benefits ?
- Reservation Team
- Handle inquiries 24/7 with automated WhatsApp replies
- Reduce response time and boost direct bookings by up to 60%
- Avoid double bookings or missed follow-ups
- Front Office & Guest Services
- Coordinate check-in, pickup, or room requests via shared WhatsApp inbox
- Assign chats to relevant teams with notes and context
- Delight guests with proactive communication
- Marketing & Retention Team
- Promote seasonal offers or last-minute deals through targeted campaigns
- Re-engage past guests with loyalty rewards and upsell packages
- Improve repeat bookings and direct channel usage
- Billing & Finance Team
- Share booking confirmations and payment links on WhatsApp
- Collect payments faster and reduce errors
- Sync with property management or billing systems for efficiency
- Management & Owners
- Track team responsiveness, guest satisfaction, and revenue insights
- See which campaigns convert and which services are in demand
- Increase guest lifetime value through data-backed strategies
- Housekeeping & Operations
- Receive real-time room status updates and guest service requests via WhatsApp
- Coordinate cleaning schedules and turnaround times efficiently
- Reduce delays and improve room readiness, enhancing overall guest experience
Real Results
70%
increase in direct bookings
65%
improvement in repeat bookings via
post-stay engagemen
10x
higher upsell conversion during
guest stays
80%
reduction in guest wait time
for responses
Make every stay smoother from
first inquiry to final goodbye.
Automate your hospitality experience with WhatsApp + CRM.
Megha Joseph GM, LotusBay ResortsWe now capture leads and handle guest communication easily on WhatsApp. Now we can manage entire services noted on CRM and totally automated."