The entire Picky Assist team wishes you a happy and prosperous 2025 as we begin the new year. Let’s pause to consider the accomplishments of the previous year and look ahead.
For us, 2024 was a year of tremendous expansion and innovation. In order to revolutionise corporate communications, we began with the release of Picky Assist 3.0, which included more than 25 new features and hundreds of improvements.
Glimpse through 2024 Performance Analytics of Picky Assist On Various Departments
2024 was a remarkable year for Picky Assist. We successfully onboarded over 500 new customers, showcasing the growing trust in our solutions. Our unwavering commitment to delivering exceptional service resulted in a remarkable uptime of 99.87%.
Additionally, we forged partnerships with 35+ organizations, expanding our network and reach. We’re excited to build on this momentum in the coming year!
Customer Support Success Stories
Picky Assist demonstrated exceptional customer support performance in 2024, resolving 4831 tickets with an average resolution time of just 28 hours and achieving a customer satisfaction rating of 4.1 out of 5. These results highlight our commitment to providing timely and effective assistance to our valued clients.”
Digital Marketing Milestones
In 2024, Picky Assist demonstrated exceptional digital marketing prowess. We successfully published 60 engaging videos and 26 insightful articles, captivating our audience and driving significant website traffic. This resulted in a remarkable 16% increase in website visitors, solidifying our position as a thought leader in the industry. With an average rating of 4.9, our content resonates with our audience, fostering strong brand loyalty and driving meaningful engagement.”
Technical Excellence
Picky Assist demonstrated exceptional technical excellence in 2024, processing a staggering 800 million messages with a remarkable 99.87% uptime. This robust infrastructure facilitated 3.2 million connector executions, powering seamless business operations for our clients. We continuously strive for improvement, evidenced by the resolution of 39 bugs and the successful release of 27 new features, including innovative solutions that enhance user experience and drive business growth.”
Driving Employee Success HR Activities
In 2024, the HR department at Picky Assist successfully onboarded 19 new team members, demonstrating a rigorous selection process with over 274 interviews conducted. The team also actively fostered a positive and engaging work environment by organizing 33 celebrations and events throughout the year, promoting employee morale
Sales Innovations
In 2024, Picky Assist witnessed a remarkable year of sales growth, securing 5424 new signups and generating 12330 high-quality prospects. The sales team conducted 5040 productive meetings, resulting in a significant revenue increase of 26%. This success can be attributed to innovative sales strategies, including the onboarding of 35 new partnerships, which expanded our market reach and strengthened our distribution channels.
Successful Launched Picky Assist 3.0 on February 2024
Picky Assist 3.0 with more than 100 features was released. introduced capabilities that changed the game, as shown below
Quarter 1
- Fully Customisable Modular Conversational CRM
- No-Code Visual Flow Builder for building advanced chatbots
- Broadcaster V2 with Auto Followup & Track URL’s
- CallBlaze for automatic call tracking (SIM Based for Android Phones)
Quarter 2
- Drag & Drop Business Analytics Dashboard Builder
- Android Mobile App for Teambox
- Google Chrome Extension V2 for seamless app with conversation integration
- CRM Macro buttons feature
- Hierarchy Feature
- Funnels
- Teambox Inbox View
- Whatsapp Official Managed Service Channel Integration
- Whatsapp Cloud Channel Integration Via Embedded Signup
Quarter 3
- Instant Reminder Action
- Pre Build modules & Automations
- Interactive Buttons Tracking
- Get users action
- Call Blaze
- Indian Payment Gateway & GST Billing
- Smart Reply Exact Match Feature
Quarter 4
- Trigger Macro Button feature
- Percentage feature & Custom formula for analytics report
- Whatsapp Conversational Pricing Updates
- Smart Retry
- LTO & Coupon Code Templates
- Message Validity Period for Utility Templates
- Default Flow Triggering for Channels
In 2024, we had announced the most demanded feature CRM Mobile App for Android and IOS Devices.
Now in 2025 the dream is coming to be true with
Key features:
- Access your CRM data anytime, anywhere
- Manage leads, contacts, and deals with ease
- Track sales performance and set goals
- Collaborate with your team in real-time
Picky Assist 4.0 Key Features (Launching Feb 2025)
Industry norms are about to be redefined by Picky Assist 4.0. Numerous hours of research and development went into creating the program, which is reliable, flexible, and future-proof. The following are important features:
- WhatsApp E-Commerce
- Payment Gateway Integration (Razorpay, Paypal & Stripe)
- WhatsApp Call to Action Ad Tracking
- New Mobile Dashboard for Users
- Zoom Meeting Integration
- Zapier Updated Integration
- CRM Menu Grouping with Favorite Menu user-wise preference
- Mobile Apps for CRM (Andriod & IOS)
- Smart Retry for WhatsApp Failed messages
- Product Usage Progress Page for feature adoption
- Improved ChatGPT Integration
- Improved Call Tracking
Our New Year Gift to Website Owners around the World
As part of our new marketing strategies we have decided to introduce Free Tools for businesses around the world. We also have plans to introduce a Life Time Free Conversational CRM for business with limited usage to revolutionises the Conversational CRM industry. To get started with our free tools journey we have just released our first free tool WhatsApp Button Generator for Websites,
Check out the Free tools section in our website to learn more and start suggesting to customers, leads, friends or anyone who want to add a WhatsApp button to their website for free without coding.
We’re incredibly grateful for your partnership and support throughout the year. Your trust and confidence in us have been instrumental in our success. We look forward to strengthening our relationship in the coming year.
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