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WhatsApp Multi Agent
Platform
Bring all your team members into a single unified platform to manage the customer queries received in WhatsApp & Facebook Messenger (More Channels coming soon)
Create Departments to make the team organised and route specific chat to a department based on the message context or customer attribute values like user asking for a sales queries of a particular product route to the right department or to a user
Attend Chat from WhatsApp, Instagram & Facebook Messenger in a single unified inbox without switching to the windows, (Web, Google Business Messages & Telegram is Coming Soon)
Route the Chat to the Right Team or User with our Choice of Routing Rules with Industry First "Out of the Box Smart Routing" Rule gives you the power to Route the Chat the Way You Needed with Live Feeds from 3000+ Apps
Contextual Chat Routing works with our Smart Replies Powered by AI, based on the customer conversation you have the ability to route the chat to a specific department or assign a user who is expert in the topic for example if a customer asks “I want to renew my car insurance” then you can assign the chat to a department who deals with Car Insurance similarly a chat can be assigned to an individual user who is specialized in certain skills like language, technical skill etc.
Broadcaster allows businesses to notify all the team members in a department/organisation when a new chat comes, when any of the user attend the chat the notification will be dismissed for all other users. Something similar to parallel ringing in your traditional office PBX system.
One of the Most loved features for business to keep all the users engaged, round robin routes the incoming chats to the users one after another which ensures chats are getting distributed equally among the team. Our auto reassign mechanism ensures that if a user is not attended the chat within the time specified by the admin then the system automatically route to the next available user to ensure that no chats are missed.
Manual Assign is something like a telephone operator who attends the call then enquires about the query and routes the call manually to the right person, when manual assign routing rule is enabled all chats will be assigned to a single user and further can be transferred to a team or a user.
This is one of the great feature to save time of your users and customers as the last assisted user is aware about the context of the conversation and able to extend help in much easier way than a new agent, so when this is enabled the chat will be allocated to the last assisted user if available else it will fall back to the default routing rule.
First Time in the Industry Picky Assist Introduces "Out Of the Box Smart Routing Rule" which gives you the power to route the chat or any event that happens in your application or any 3rd party applications which you use, for example let’s say Google Feedback form is submitted with a negative feedback, assign the chat instantly to the Customer Grievance Officer along with the details filled in the form, the grievance officer or the team can instantly contact the Customer Via WhatsApp and solves the issue for a better customer experience. Create Conditions, Setup Delay and Perform Multiple Actions..
3000+ Apps
Integration
Create Routing Conditions
Get real time event feeds from 3000+ App or even from your Custom App. Imagine your user assisting a customer through WhatsApp and the customer made a new purchase in your Shopify site, the agent will be notified instantly about the new purchase right into the Teambox Conversation Window, No need for switching the app to track the events.
Solve customer’s problems faster than ever with team collaboration, invite other team members into a chat and let all team members see the conversation and reply accordingly, each team member’s reply will be tracked.
No more app or page switching, get all the relevant information about a customer within the Teambox, see the tags, categories, sequences which are they in, attribute values, CRM Data saved like address, age, dob, current time in customer country etc.
Quick Replies are also known as Cannoned Response, templates etc but Teambox Quick Reply is not going to be the conventional one which you have known or used till now, we have gone an extra mile to add media file support along with quick replies so next time customer asks for latest offers, price list, quotation, product video etc don’t go and mess with your entire computer just a click and customers gets the relevant file – All hassle free right?
Work from home culture is more evolving and companies are really worried about the leakage of their customers data, we have solved this issue with the Mask features which allows the business to mask the sensitive data like Mobile, Email or any other attributes conditionally to a department or specified agents.
A Shared Inbox view is good but sometimes businesses want to share only certain conversations or customers with a certain group of team, Teambox is built keeping this in mind which enables administrators to set what chats to be assigned to the which teams which ensure more data privacy at the same time offers a clutter-free experience for you teams as they gets only the most relevant chats to them.
Admin can set “Away” message if no user is accepted the chat within the time specified by the admin or if all users are “offline” then instantly the offline message will be sent to the Customer and chat marked as Missed
When the shared inbox is enabled there will be a situation that multiple agents can attend and reply to a chat , in order to avoid this we have added an agent collision warning if another agent is going to Reply or Whisper to the chat.
Whisper or internal comments a feature that helps to take a quick note while a chat conversation is in progress, this feature can be used in many ways like adding an internal note within the conversation for more contextual reference, another user can train a new user by giving instructions what to reply.
Never miss any chats or messages when you are away from the Teambox Window, we will notify you of all new incoming chats and messages with a browser notification followed by a sound
We have invested a considerable amount of time and effort in designing the all-new user interface as we know that users used to spend quite a lot of time with it.
It’s ergonomically designed to give less strain to the users, layouts are carefully drafted
We have avoided using blue color to minimise the impact on the eyes when working for a long time
The feature list never ends, a team of dedicated engineers always works under the hood to improve the Teambox experience beyond the way how industry works now...We Promise that over the time we will cover all the features that assists you to communicate & collaborate effortlessly.
Timely Follow Ups increase the sales closure chances. Schedule Automated Messages for Timely Follow Ups
Segregate each Chats as Topics for Quick references making a greway to to track the conversations in few clicks
No more typing skills needed, we suggest the best reply powered by our Machine Learning technique.
Integrate your favourite SMS & Cloud Telephony providers right into Teambox for easy collaboration.
Sell over the fly, send and receive payment right integrated into Teambox with any Payment Gateway’s
Start a Quick Video , Audio or Screen sharing with customers to close the sales faster or provide hassle free support right from the Teambox
Embed the agent section into any 3rd party software or mobile app with our one click embed technology
Do multi tasking with our unique multi-window , open upto 12 chats conversation on a computer screen and handle the chats like a hero.
