Launched World's First Conversational CRM Watch Recording
Please note WhatsApp Web Automation is not included in any of the above plans, it’s available as paid adon and should be purchased separately. 👉 You need to pay WhatsApp Conversation charges directly to WhatsApp when using WhatsApp Cloud API.
Contacts:
Contact means a record in the Contact Module, you will be billed extra once a allowed contact limit is reached
Interactions:
Interactions means total number of incoming and outgoing messages to your account from all connected channels
Adon’s:
WhatsApp Web Automation, Zapier, Zoho CRM, Zendesk and all other Apps are Paid Adon’s
API Access:
Developers API which allows to connect Picky Assist with 3rd party Platforms
You can buy adon as per your business requirements, kindly note WhatsApp Web automation is offered as paid adon and not included in
any of the base plans
Bundled packages allows you to buy more credits at a discounted price when your base plan limit is exhausted,
please note bundled package is only available for those who are using Ultimate Plan
If you don't find a suitable plan for you, don't worry. We offer tailored plans according to your requirements, with enterprise-grade features as below;
Connector helps you to integrate WhatsApp into 5000+ App quickly Read More
We know there are competitors in the market and winning the customer’s heart is possible only by answering
“Why Picky Assist?” below are the answers for you,
You will get a complete business communication solution with Picky Assist, don’t need to spend more for other softwares
Start your business journey with confidence 2000+ customers in 73+ countries trust Picky Assist as their modern communication partner
Direct Integration with WhatsApp, Facebook, Instagram & Google My Messages (Coming Soon) Picky Assist is an authorized Facebook (Meta) & Google Partner.
We know the process better so we will help you to onboard and get started without asking any extra charges for the first few sessions. You can always do it yourself by referring to our details step by step tutorials
We don’t build products simply because others are building, we build products and features when we see a gap
Our friendly support team via Email (24 x 7 ) & Live Chat always available to you assist when you lands in trouble
Our payment partners are Paypal & RazorPay so you can securely and confidently make payments from anywhere in the world.
Yes, all plans include Conversational CRM with all features. However, the limits on the number of users, data record count, automation count, chatbot, and workflow counts vary from plan to plan. Please compare all plans here .
All plans come with two free onboarding live sessions with our customer success team members and 24/7 email support. Telephonic and live chat support are offered on a best-effort basis. We also offer support and custom onboarding plans starting at $50 per hour.
For global customers, we support PayPal and Razorpay, which accept all major credit and debit cards in USD. For Indian customers, we support Razorpay, which accepts all major credit cards, debit cards, UPI, and net banking.
Yes, we accept direct wire transfers to our USA and Indian bank accounts for a minimum payment of $1000 or INR 10,000 . Please contact [email protected] for wire transfer details. There are no extra charges for wire transfers; however, payment updates to your account may take 2-3 working days after receipt.
You can activate another number and continue using the service. Please note, we do not provide refunds for any charges due to WhatsApp blocking as we have no control over this.
YES, you can connect your own email services with us, kindly note we don’t offer any email channel or delivery of email messages, you need to connect your existing email address using SMTP or can use Amazon SES or Sendgrid services
YES, you can connect and try all our channels and features for 7 days.
Bundled packages help you to save cost by buying contacts, interactions, connector invocation credits in bulk for example you can buy 2000 contact for just $10 instead of paying $0.010 per month
Bundled package is only available for those who are using “Ultimate” plan other customers must upgrade to another plan when the plan limits are reached.
NO, you can cancel the subscription or close the account any time but any unused credit or benefits can't be transferred to other accounts.Also you will not get any refunds for the unused credit in your account.
Adon’s are billed over the top of your base plan and the adon cost varies depending on the base plan you opted for. Adon will have the same validity of your base plan.
New Contact will not be added into your account, however you can communicate with all your existing contacts based on your monthly plan. You can upgrade to next plan to get more contacts or if you are using Ultimate plan then you can buy bundled package
If you just need API only access then you can consider our API Only plan which you will not be able to use any of our features like Teambox, Multi Channel, Zoho CRM, Email etc. Our Pro & Ultimate plan offers API Access if you need API access along with all other features.
You can connect upto 50 WhatsApp number into a single project and each WhatsApp number will be billed separately, connecting more than one WhatsApp number is supported only in Ultimate plan and each number costs you $19 per month or $199 per year
Yes, it's possible to switch but existing plans' benefits will not carry forward to the new plan
Yes, we provide GST Input and INR payment for Indian customers. Please Connect +91 77158 33404
The storage is calculated based on the total media files saved in your project, whenever you are sending and receiving media files via different channels these are getting stored in our server these will be counted towards the storage, also files stored in your media gallery also considered towards the storage.
If you are setting up the CRM yourself, there are no extra charges. We have step-by-step guides for almost all processes here . However, if you want us to build the CRM for you, we charge according to the scope of work. Schedule a meeting to discover more.
The fully managed WhatsApp official solution is a channel offered as a paid add-on where we manage your billing and support. You need to add extra money to your Picky Assist account for this service.
If you are buying any plan, there are no extra charges. However, if you are adding money to your Picky Assist account, which can be used for multiple purposes including WhatsApp conversation charges, we charge a 5% payment processing fee. We offer WhatsApp conversation charges at actual cost without any markups. For large volumes of messages, we provide direct wire transfer options to our USA and Indian bank accounts to save on this cost.
Yes, we support migrating your WhatsApp official account to our platform at no additional charge. You can contact [email protected] or get in touch with your account manager for assistance.
Yes, you need to pay the conversation charges directly to WhatsApp by configuring your credit card in your Facebook Business Manager also you need to directly contact WhatsApp for all supported related matters as we will be just facilitating the services
1000 Conversation is free every month from WhatsApp so you will be billed only after you reached this limit
We do have fully managed services where we will manage your WhatsApp account, billing, support etc, Read More
NO, WhatsApp Web Automation is offered as a paid adon and not included in any of the plans, based on your selected plan the adon costs will vary.
WhatsApp Web Automation is a service offered by Picky Assist which makes use of your existing WhatsApp Web to automate the messaging while WhatsApp Official or Cloud API Solution is offered by WhatsApp directly, both work in similar ways however WhatsApp Official is more scalable, reliable than WhatsApp Web Automation. Read More
Sorry, at this moment we don’t have any refund policies since we offer a free trial to try all our services before paying. Refer our Refund Policies
YES, WhatsApp Web Automation is offered as paid adon and not included in any of the plans however adon likes Zoho CRM, Zapier, WhatsMail, Zendeks,Facebook Leads etc are included free of charges in Ultimate Plan and in the Pro plan you can buy by paying extra and in the Basic plan no access to any other adon’s than WhatsApp Web Automation
Contacts are calculated based on the number of records you stored in the PIcky Assist Contact Module during a billing period, you will be billed for all the contacts which you create even if you delete a contact in the same billing cycle, however deleted contact won’t be counted in the next billing cycle.
You will not be able to send or receive any messages further, you need to upgrade to another plan which offers more interactions or if you are using Ultimate plan then you must buy Interaction bundled package
You can activate another number and continue using the service.
Each message is considered as one count and both outgoing as well as incoming are counted. There is no character limit or count. Suppose if you have received 10 incoming messages and you send 5 outgoing messages then the total bill count would be 15 messages.