WATI Alternative

Picky Assist Vs WATI

Let’s compare Picky Assist Vs WATI to find the real difference between the services offered by these 2 companies


Both the companies are focused in business communication services where WATI is focused on on WhatApp only and Picky Assist gives more flexibility to connect many channels together with more advanced automations than WATI


WATI Alternative

Channels

Channels is where all the communication happens between
your business and customers

Channels Feature
WATI
PIcky Assist
WhatsApp Web Automation (Unofficial)
WhatsApp Cloud API (Own)
WhatsApp Official Fully Managed Service
Instagram Direct Messaging
Facebook Messaging
Email SMTP
Amazon SES Email
Sendgrid Email
Multi Channel in one account
Telegram
Coming Soon
Google Business Messaging
Coming Soon
Google RCS
Coming Soon
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Picky Assist offers more channels than WATI so you don’t need to search for another provider to automate your business communication in all the channels where customers are.

Conversation Automation

Conversation automation helps your business to automate
inbound messages without routing to human agents

Conversation Automation Feature
WATI
PIcky Assist
Answer Bots (Keyword based)
Intent & Context
Conversation No Code Flow Builder
Step wise Flow Analytics
Smart Actions on Answer Bots
ChatGPT Deep Integration
Auto Learn from Website / PDF Data
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In the conversation automation Picky Assist gained more points when compared with WATI because of the capabilities of Intent & Context based conversation including the Deep Integration of ChatGPT and auto learn feature.

Shared Inbox

Shared Inbox is the feature that allows business to add their internal team members
so that you can share one number with many team members

Shared Inbox Feature
WATI
PIcky Assist
Shared Inbox
Chat Routing Rules
Manual
Automatic
Broadcast Routing Rules
Round Robin Routing Rules
Manual Chat Assign
Out of the Box Chat Assign
Department Wise Chat Assign
Keyword based Chat Assign
Skill-Based Chat Assign
Assign Chat from any 3rd party Apps
Canned Replies with Media Support
Channel Wise Routing Rules
Route to Last Assist Agent / Sticky Agent
Route to Contact Owner
Deep Linking with 3rd party Apps
Open Conversation from any Webpages (Google Chrome Extension)
Live Event feeds from 5000+ Apps
Whisper / Private Notes
Missed Chats
Possible to hide mobile and email to agents
Deep linked Mini Apps
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Picky Assist is more practical and feature packed when compared with WATI for the shared inbox feature, see the difference yourself. Explore Picky Assist Shared Inbox

Lead Nurturing Automation

Lead nurturing is a feature that helps you to send a series of automated messages
at regular intervals to influence your customer decision

Lead Nurturing Automation Feature
WATI
PIcky Assist
WhatsApp Drip Campaign / Sequence
Condition based advanced drip campaign
Add User into Drip Campaign from 3rd party Apps
Add User into Drip Campaign based on keywords
Manual Chat Assign
Email Drip Campaign
SMS Drip Campaign
Drag & Drop Email Builder
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Both Picky Assist & WATI have similar features for nurturing leads however when it comes for advanced and dynamic lead nurturing Picky Assist have clear advantages with the capability to send dynamic drip campaigns and wide integration with any platforms.

Broadcaster

Broadcaster helps businesses to send personalized mass messages
via WhatsApp like Promotional or transactional alerts

Broadcaster Feature
WATI
PIcky Assist
Broadcaster
Segment Contacts
Delivery & Read Reports
Opt Out List (Topic Wise)
Dynamic Message from excel sheet
Message personalization
Schedule messages
Automated campaign from 3rd party apps
Recurring Dynamic Scheduler
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Both Picky Assist & WATI offers same features for sending mass WhatsApp messages however if you are looking for automated campaigns from 3rd party apps like Shopify Store, Ecommerce or even your own list then Picky Assist have advantages

3rd Party Integrations

3rd party integrations helps business to connect their WhatsApp into the app which they use daily,
this is one of the must have feature to consider a vendor

3rd Party Integrations Feature
WATI
PIcky Assist
Mini App Builder, integrate any app into WhatsApp
Zoho CRM
Zendesk
Zapier
Pebbly Connect
Google Products
Limited
Full Products
Zoho Products
Limited
Any Zoho Products
Email
Zoho Desk
Facebook Leads
Google Leads
Active Campaign
SendinBlue
Hubspot
API & Webhook
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When it comes into integration with 3rd party Picky Assist is decades ahead than WATI or any other competitors out there in the market, Picky Assist Universal no code connector (similar to Zapier) allows businesses to connect WhatsApp virtually to any software they use.

Advanced Automation Features

Automation helps you to save a lot of time if properly configured and can save your operating cost,
increase your employee productivity, increase customer success ratio and much more

Advanced Automation Features
WATI
PIcky Assist
Advanced Automation Builder
No Code Automation Builder
No Code Workflow Builder
Filters
Delay
Cancel Delay
Iterations
Loop
Actions
HTTP API Calls
Math Calculations
Data Formatter
Line Items Extractor
Data Parser
Data Extractor
Regular Expression
Route to Another Connector
Macro Buttons
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If you want to grow your business and put them into autopilot then you must consider Picky Assist advanced automation capabilities which helps you to put your business into auto-pilot mode and save high cost.

CRM Features

WhatsApp CRM offers companies to manage their WhatsApp contacts effectively with the platform

CRM Feature
WATI
PIcky Assist
Contact Management
Modular CRM
CRM Workflow Builder
Tags
Categories & Subcategories
Blacklist Number
Fully Managed Opt Out List
Media Gallery Organizer
Custom Attributes
File Upload in Custom Attribute
Notes
Multiple Notes against one contact
Attach Media in Notes
Create Notes from 3rd party apps
Create Contact from 3rd party Apps
Sync Contact from existing WhatsApp
Yes (manual upload)
Import Contacts into CRM via Excel
Dynamic attribute mapping while importing contacts
Android & Ios Mobile App
Dynamic Contact & Attribute Sync from any 3rd party apps
Create Custom Filters
Mass Update Attributes
Edit contact like excel
360 Degree view of contact from any page (mini apps)
Export Contacts
Roles & Privilege management for Users
Data Mask Mode to hide sensitive information to agents
Quick Messaging
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Picky Assist offers wide more features and capabilities than
WATI when compared the CRM features

WhatsApp Commerce Feature

WhatsApp recently launched commerce feature for its WhatsApp Business API which helps business to send
product catalog or send one or many items via WhatsApp messages

WhatsApp Commerce Feature
WATI
PIcky Assist
WhatsApp Commerce Feature
?
Under Integration
Full Commerce management including product, orders, abandoned carts, feedbacks, shipping
?
Under Integration
WhatsApp Inbuilt Payment for India
?
Coming Soon
Full e-commerce store experience on WhatsApp
?
Coming Soon
Dynamic Product Suggestion
?
Under Integration
Auto Product Suggestion
?
Under Integration
Auto Sync Inventory & Product from your existing store
?
Under Integration
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At this moment WhatsApp Commerce is in its early stage and WhatsApp makes random changes Picky Assist is already started to integrate with the available solution and can expect a full fledge WhatsApp e-commerce by end of 2023

Pricing & Billing

This is where businesses generally take a decision after
comparing all the features with competitors in the market,

Pricing & Billing Feature
WATI
PIcky Assist
Lowest Plan Monthly Rent
$35 per month
$14 per month
Feature Limitations
Based on plan type
All features available to all plans
Free Agents
Upto 5
Upto 10
Extra Agent Charges
$20 per agent
$5 per agent
API & Webhook
Limited as per plan
No Limits
Supports USD
Supports INR with GST Input
Supports Paypal (Globally)
Supports Net Banking for all Indian Banks
Charges for Green Tick (Verified Badge)
$50
Free
Shopify Integration
Extra Cost
Free
Dedicated Account Manager
Extra Cost
Free
Dedicated Account Manager
$500 per month
Free
Paid Consulting Feature
Yes $35 per hour
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Picky Assist is more pocket friendly compared with WATI. Picky Assist is the best choice for Indian customers with GST as it can give GST input on all bills along with a wider range of payment options than credit cards.
We also don’t limit any features in any plans so you can even enjoy advanced automation features in the starting plan $14 per month

Support

Support is a very crucial factor for business when things go wrong,
so let's understand how Picky Assist & WATI differ each other

Support Feature
WATI
PIcky Assist
Chat Support (Human)
WhatsApp Chat Support with Human
One to One onboarding
Quarterly success calls
24 x 7 Email Support
?
Self Service help desk
Remote Troubleshooting
Dedicated Account Manager
$500 per month
Free
Daily Live Webinars
Paid Consulting Feature
Yes $35 per hour
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Picky Assist offers more ways to provide support than WATI
so that you can be sure that you are backed by us when you are in trouble.

Already using WATI

Already using WATI ?

Book a free consultation with our solution team and we will show you what more possibilities you can achieve with Picky Assist compared with WATI

Still looking for Picky Assist alternatives

Still looking for Picky Assist alternatives?

Discuss your requirements with our product discovery team and we are confident that we will able to provide you with the best solution you can get from the industry at the best price.

Looks good for you

Looks good for you?

If you found Picky Assist can assist your business in a better way than WATI then create a 7 days trial to experience the difference

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