WhatsApp Chatbots
Build Advanced Conversational WhatsApp Chatbots with our easy to use and scalable API’s or make use of our inbuilt Smart Replies powered by AI to automate your business communication through WhatsApp.
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Scalable, Reliable & Affordable Fully Managed WhatsApp Official Messaging Solution, we take care Onboarding, Support, Billing and fully managed services
Truly Reliable & Highly Scalable Official Messaging Solution
User your existing landline, toll-free or mobile number
250+ Through Put Per Second (TPS) with 99.5% Uptime
Supports all type of media files including contact, location
Get Delivery & Read* Reports and Configure Fall Backs
Start Conversation with Users using WhatsApp Approved Templates
Your number is Officaly Authorised by WhatsApp. Liberal Blocking
*Read receipt will not generate if users privacy is on
WhatsApp Supports wide range of messaging types to interact with customers in a more intuitive way than WhatsApp Business App
The classic only text messages combined with emoji’s
The best way to visually represent your brand with Images
Tell the story in a much better way with Videos
Speed up the conversation with audio files
Provide instant quotation and invoices as attachments, supports wide range of formats
Let customers reach you quickly to your offices, exhibitions centre or any location.
Hassle free contact sharing with anyone
Add fun into the conversation with your own branded creative stickers
The one-stop complete business automation
solution for your business
Your Customer’s & Team United through a Unified Inbox Integrated Seamlessly with WhatsApp, Instagram & Facebook Messenger.
Read MoreKeep your Business Open 24 x 7 With our Artificial Intelligence (AI) & Machine Learning (ML) Chatbots. Seamless Integration with ChatGPT
Read MoreSend Personalised WhatsApp & Emai at Scale, Upload From Excel Sheet, Segmentation, and much more.
Read MoreA unified funnel that combines data, conversations, and processes for tailored goal achievement.
Read MoreBuild a complex chatbot and workflow with our no-code drag-and-drop flow builder to automate most of your repetitive tasks.
Read MoreThe all-in-one CRM with AI chatbots & WhatsApp automation. Improves lead management.
Read MoreConnect Picky Assist & WhatsApp with 5000+ App. Multiple Steps, Filters, Delay, Formatter & Actions.
Read MoreWe know there are competitors in the market and winning the customer’s heart is possible only by answering “Why Picky Assist?” below are the answers for you,
Picky Assist is a WhatsApp Tech Partner, working with leading BSPs to onboard businesses globally in line with WhatsApp's Terms of Service and Commerce Policy.
One of our unique feature “Delete Forever” ensures best in class data security which deletes all messages including media files after a specified period or instantly as per your requirements from all our servers.
Our “On Demand Scalability” ensures processing high volume of messages in a scalable manner with WhatsApp Multi Connect & High Availability Architecture. Extra Charges Applies Read More
Nobody offers wider integration than us, our Native & Seamless Integration to 5+ popular application and 2000+ app integration via Zapier / Integromat or virtually integrate anywhere through our Connector or build a custom integration using our API & Webhooks.
Embedded Signup reduces onboarding time to minutes by simplifying the process and having all the steps (i.e, connecting WhatsApp Business Manager accounts, creating WhatsApp Business Accounts (WABAs), verifying phone numbers) in a single flow
Unlike many other providers who force you to buy a new number or allocate a random number we allow you to bring your own number from any country, you can use your existing WhatsApp Personal or Business number or even a Landline number.
Understand what all are the requirements and eligibility to get started with WhatsApp Official Account
WhatsApp classifies the messages into 4 categories and businesses need to select the appropriate category while sending messages via WhatsApp Official solution
User initiated messages means messages that are sent from a user and received by a business and this opens a service conversation session for next 24 hours. A session will start when the user initiates a message with your number and the session lasts for 24 hours from the last messages received from the particular user, which means the session time will get reset whenever a new message is received from a user. When a user session is active you can send any type of message including marketing, promotional, media, contact, location etc. When a business replies to user-initiated messages the conversation is categorized as “Service Conversation”
When the 24-hour session is expired or a Business wants to initiate a message then needs to make use of Template Messages. Templates are pre-approved messages from WhatsApp which used to send outbound messages and categorized as Utility , Authentication & Marketing. Businesses must select the appropriate category while sending business-initiated messages and each category
Facilitate a specific, agreed-upon request or transaction or update to a customer about an ongoing transaction, including post-purchase notifications and recurring billing statements
Enable businesses to authenticate users with one-time passcodes, potentially at multiple steps in the login process (e.g., account verification, account recovery, integrity challenges)
Include promotions or offers, informational updates, or invitations for customers to respond/take action. Any message that does not qualify as utility or authentication is considered Marketing.
When a customer sends a message to the business and the replies from the business are considered a service conversation and this is valid for 24 hours from the last message time of the user
WhatsApp templates are used to initiate a conversation with users when there is no 24-hour service conversation window available or when the business needs to proactively send messages.
There are three types of template categories that you need to select while requesting a template from WhatsApp:
This category facilitates a specific, agreed-upon request, transaction, or update to a customer about an ongoing transaction, including post-purchase notifications and recurring billing statements.
This category enables businesses to authenticate users with one-time passcodes, potentially at multiple steps in the login process (e.g., account verification, account recovery, integrity challenges).
This category includes promotions or offers, informational updates, or invitations for customers to respond or take action. Any message that does not qualify as utility or authentication is considered a Marketing.
WhatsApp charges you based on the template category and the destination phone number's country code. Each template has different charges that vary according to the recipient's country to whom you are sending template messages.
WhatsApp supports almost all languages for templates, and you will have the option to select the language when requesting through our platform or API. See all Supported Languages
All templates are reviewed by the WhatsApp team to ensure the contents and category selection are as per their policy. A template can take between 2 hours and 2 days to get approved.
A dynamic variable is an important part of the templates. It allows you to pass dynamic content to the message. While requesting message templates, you can specify the dynamic variable like {{1}}, {{2}}.
For example: "Your One Time Password (OTP) to {{1}} is {{2}}". In the above template, you can replace {{1}} and {{2}} with your own value when sending the message.
WhatsApp has template-wise quality checking and scoring. Each template has a quality score based on how users respond to the messages, like spam reports, blocking, etc. If the quality goes below a specific limit, WhatsApp will first block the capabilities of using that template and later put restrictions on the number for sending messages or downgrade the message-sending tiers.
WhatsApp doesn't support all messaging formats in templates, for example, sending a file, and sharing a location is not supported. Below are the supported message formats that can be used in a template:
Text, Image, Video, PDF, 3 Buttons, 2 Call to Actions (Open Website, Call).You can’t simply type and send messages when you are using WhatsApp Official solution, below are the rules you need to follow while sending messages.
Message Category | Restriction | Supported Message Formats | Conversation Validity |
---|
To Reply an Incoming Message | Service | No restrictions, free hand messages can be sent and support sending all formats of messages during this window | All | 24 hours |
---|---|---|---|---|
To Send Utility / Transactional Messages | Utility | Only pre-approved templates can be sent | Image, Video, PDF, Text, Quick Reply buttons & Call To Action buttons. | 24 hours |
To Send an OTP | Authentication | Only pre-approved templates can be sent, Only Text with One button is supported | All | 24 hours |
To Send Marketing/Promotional Messages | Marketing | Only pre-approved templates can be sent. | Image, Video, PDF, Text, Quick Reply buttons & Call To Action buttons. | 24 hours |
Starting July 1, 2025, WhatsApp Business API will shift to a simple per-message pricing model across all template types: Marketing, Utility, and Authentication.
Businesses will be billed for each WhatsApp template message sent, based on its category and the recipient’s country. For example, marketing messages will be charged per message according to the destination country. Similarly, Utility messages (such as shipping or transaction alerts) and Authentication messages will also be billed per message, determined by the recipient’s country code.
If a user starts a chat through a Click-to-WhatsApp paid ad, and the business replies within 24 hours, a 72-hour free-entry window is activated. During this period, all templates — Marketing, Utility, and Authentication — are free to send.
If a user starts a chat through a Click-to-WhatsApp paid ad, and the business replies within 24 hours, a 72-hour free-entry window is activated. During this period, all templates — Marketing, Utility, and Authentication — are free to send.
WhatsApp offers unlimited free service conversations which are shared among all connected phone numbers. Therefore, if your business primarily focuses on customer service or responds to user-initiated messages within a 24-hour window, charges will not be applicable
These changes apply to all WhatsApp Business API accounts worldwide starting July 1, 2025
When you register a new number with WhatsApp you can’t send millions of messages from day one instead you must go through a warmup process as mentioned in the below tier
Messaging limits determine the maximum number of business-initiated conversations you can initiate using each of your phone numbers in a rolling 24-hour period. Business phone numbers with a connected status and approved display name can initiate conversations with the following number of unique customers in a rolling 24-hour period:
Each time you initiate a new conversation with a unique customer WhatsApp will determine if your limit should be increased. This determination is based on the following criteria:
Each time you initiate a new conversation with a unique customer WhatsApp will check your phone number quality rating. If the rating has been Low for the last 7 days, we will immediately decrease your messaging limit by one level.
Your quality rating is based on how messages have been received by recipients over the past seven days and are weighted by recency. It is determined by a combination of quality signals from conversations between businesses and users. Examples include user feedback signals like blocks, reports, and the reasons users provide when they block a business.
Easily estimate how much it will cost your business to send Marketing, Utility, and Authentication template messages across different countries.
Understand all about Display Name for business and Verified Blue Tick badge
The WhatsApp Business display name is your business name that customers see on your WhatsApp Business profile. Display names should be related to your business and must not violate WhatsApp Commerce and Business policies. In addition, the display name must comply with WhatsApp display name guidelines to send messages using the WhatsApp Business Platform or to qualify for the WhatsApp official Business Account.
If your business desires to have a WhatsApp Verified Blue tick, it must be considered a notable business. A notable business is a well-known business that has a substantial presence in news articles from publications with sizable audiences. WhatsApp official Business Accounts are issued for phone numbers. With the same phone number, you can use the current or a new business name to apply for the WhatsApp official Business Account.
*Both Display Name & WhatsApp Verified Blue Tick are subjected to approval from WhatsApp & BSP or ISVs don’t have any role
As per WhatsApp policy in order to send business-initiated messages to WhatsApp users the business must acquire consent from the user in any form as explained here
Businesses must follow the below requirements when obtaining opt-in:
As long as the opt-in method meets the above requirements, it will be policy compliant.
The following are examples of supported opt-in methods:
So if you are considering WhatsApp as a lead generation method to outreach customers then WhatsApp is likely to block your number sooner.
It’s easy to get started with a WhatsApp Official account if you met the
above requirements and agree to the Picky Assist Plans & WhatsApp Charges