WhatsApp Group Use-cases for Business

Groups are a great place to share ideas, discuss, keep informed, let’s explore how we can make use of WhatsApp groups effectively for business.

1. Remote Work / Online Setlling
2. Education
3. Travel & Tourism
4. Manpower Consultancies
5. Stock Market Alerts
6. Hospitals
7. Seminars
8. Internal Communications
9. Tracking Field Staffs

Remote Work or Online Selling Usecase

With the Covid 19 remote working and online selling becomes more popular, let’s see a few usecase;

• Attendance reporting through Group and using the API sync the details automatically to any of the existing HRMS
• Create WhatsApp Groups with Customers automatically to collaborate easily and integrate it with the existing Collaboration Software like Microsoft Team, Slack, etc
• Monitor a group and sync all messages to an existing software
• Create Admin Only Post Groups to broadcast marketing messages like whenever a new offer is created in Shopify or any Ecommerce Platform, let all users in the group get the message
• Segment Users based on their preference and add them into the relevant groups to get a continuous update like News Alert, New Blog Posts etc, integrate deeply with WordPress or your Blogs
• Solves customer’s issues faster with Group by automatically creating groups and adding engineers, users and co-ordinator into a single group.
• Broadcast important announcements, offers, information to an existing group for timely action like Daily Sales Report, Assign Task etc

Education

Groups are widely used in the education industry right from toddlers to universities

• Share important announcements to parents
• Share celebrations, picnic, event pictures and videos
• Let parents clear doubts about programs and various events with teachers and school management
• Let students discuss and clear doubts each other with the help of a guide or teacher
• Organize Online Learning more effectively through Groups like “Learn English Through WhatsApp”

Travel & Tourism

Manage Group Tours hassle-free with WhatsApp Groups

• Send Itinerary Details, Travel Schedules
• Send Reminders, Important Informations, List of Important Documents to carry
• Send each day schedules, places to visit, important information
• Let group travelers shares photo and video each other
• Share Location of Assembly point, parking point etc
• Share Contact details of Guides, Hotel, Drivers, Emergency etc
• Collect Feedback, Suggestions & Video Testimonials
• Conduct Quick Polls & Voting for a better

Internal Communications

Approval
Take internal approvals quickly with groups, connect the groups with existing approval or workflow system to automate the approval system through WhatsApp Groups, make use of group mentions effectively

@Manager I need a leave tomorrow
@Employee Name, your leave is approved

Update the records automatically to HRM or let the HR in the group do this manually

Announcements
Let the company make important announcements through WhatsApp Group so that all are well informed.

Conduct Polls & Surveys
Make accurate decisions with polls sends to groups, employees can vote to a poll in a specific format like sending a keyword #support #notsupport

Manpower Consultancies

Organize manpower effectively with WhatsApp Groups

• Create Groups for Employers to Post their Vacancies
• Automatically Post New Job Vacancies to Candidates Groups

Stock Market Alerts

• Create Portfolio-based WhatsApp Groups
• Send real-time trading tips and suggestions
• Let Customer ask a recommendation by mentioning Admin or expert member in the group

Hospitals

Make nurse and doctor communication more effectively with groups

• Inpatient monitoring and send automatic alerts to the Panel of Doctors & Nurses when certain vitals of a patient goes below the specified limit.
• Plan roaster and handover more effectively with groups, let all are updated with key vitals of an inpatient.
• Create Groups with Ambulance drivers, Scanning Centres, Blood Banks for effective co-ordinations

Seminars

Seminars are a great place for networking, people used to exchange the business card and product flyers each other, lets this happens through digitally using WhatsApp Groups.

• An organizer can create a group and share the invitation link with all participants via SMS or add participants into a group directly.
• An organizer can share the seminar location map, an important point of contact, agenda of each session, the profile of the speakers etc
• Let’s all participant interact with each other and share their contacts and introduce about their company and products in a more professional way
• Conduct Quick Polls & Surveys
• Ask A Question to the discussion panel by sending a voice message or even
• Groups are more effective than flooding with business cards and product flyers.

Tracking Field or Freelance Staffs

Tracking the productivity of the field employee is a challenge for many organizations. WhatsApp Group is one of the best effective methods to track them.

• Ask employees to send attendance reports through Groups so that other employees and reporting manager can see when they are logged in.
• When a new customer meeting is completed ask them to send the location and a few pictures of the customer’s office or business card. The details can be extracted and stored in the Sales Software or HRM.
• Sending daily Sales Reports, Field Visit Summary so that the manager and HR can efficiently track the productivity of each employee, which also motivates other employees to perform better.
• Let them upload traveling bills and other reimburse bills by mentioning the accounts team, the details can be directly synced with the accounting systems.