Assistant Manager for Technical Support
Assistant Manager for Technical Support
Managing Team Providing Technical Support to Customers
2 to 3 years
Hands on Experience Working With SaaS Product and Good Technical knowledge
Edapazhinji,Trivandrum, Kerala, India
₹ 30,000/m to ₹ 40,000/m
Job Summary
We are a dynamic product based company committed to delivering groundbreaking solutions to our global customer base. We are looking for an enthusiastic and dedicated Customer Success Associate to join our team and be part of our journey to success. Read more us
Responsibilities and Duties
- Assisting customers in getting started with our suite of software-based products, understanding their needs, and helping them utilize our products to the maximum extent.
- Demonstrating an eagerness to learn new technologies and leverage this knowledge to suggest better solutions to customers, enhancing their product experience.
- Providing exceptional after-sales support through remote troubleshooting, chat assistance, and online meetings. You will be expected to resolve customer issues effectively and efficiently.
- Using your basic understanding of software functionalities to ensure smooth customer experiences.
- Utilizing your excellent command of the English language and strong analytic skills to resolve complex customer queries and deliver high-quality service.
Required Experience and Qualifications
- Must have experience in a customer support role, in the software Saas product or service industry,minimum 2-3 years in the same field
- Must have good working knowledge about using various software tools and products relating to SaaS
- Strong command of the English language, both written and spoken,proficiency in additional languages is given preference.
- Excellent analytic and problem-solving skills.
- Proactive learner with the ability to quickly grasp new technologies.
- Preference will be given for the candidates from Trivandrum City limits
Benefits
- Cell phone reimbursement
- Flexible schedule
- Leave encashment
- Paid sick time
Work Timings, Job Location & Salary
- 10 am to 6 pm - Monday to Saturday
- Office Location: Trivandrum, Kerala, Edapazhinji
- Rs 30,000 to Rs 40,000 take home monthly salary + Incentives
Experience:
- 2 to 3 years
Language:
- English (Mandatory)
- Hindi
- Preference will be given to those who can speak multiple languages
How to Apply
You need to apply via our WhatsApp Chatbot, please click the Apply Via WhatsApp button from your phone and, just interact with our Virtual HR by giving answers. Get your PDF format CV ready Send WhatsApp “Careers” to +18302680508 or Click Here
