Customer Sucess Associate
Customer Sucess Associate
Responsible for Providing Customer Support
0 to 3 years
Communication Relationship Building, Convincing, Patience
Trivandrum, Jagathy, Kerala, India
15,000/m to 35,000/m
Job Summary
We are seeking a customer-oriented and resourceful Customer Success Associate to join our team. The ideal candidate will be responsible for providing exceptional customer support, building strong relationships, and ensuring a successful customer journey. This role requires excellent communication skills, the ability to convince and educate customers, and an abundance of patience.
Key Responsibilities:
- Assisting customers in getting started with our suite of software-based products, understanding their needs, and helping them utilize our products to the maximum extent.
- Demonstrating an eagerness to learn new technologies and leverage this knowledge to suggest better solutions to customers, enhancing their product experience.
- Providing exceptional after-sales support through remote troubleshooting, chat assistance, and online meetings. You will be expected to resolve customer issues effectively and efficiently.
- Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
- Using your basic understanding of software functionalities to ensure smooth customer experiences.
- Utilizing your excellent command of the English language and strong analytic skills to resolve complex customer queries and deliver high-quality service.
Skills and Qualifications:
- Basic understanding of how software works.
- Basic understanding of CRM systems and practices.
- Good problem-solving skills and the ability to think on your feet.
- A patient and empathetic approach to handling customer inquiries.
- Experience in a customer support role, ideally in the software industry, Freshers can also apply
- Strong command of the English language, both written and spoken.
- Excellent analytic and problem-solving skills.
- A proactive learner with the ability to quickly grasp new technologies.
What We Offer
- A competitive salary with performance incentives.
- A supportive and inclusive work environment.
- Opportunities for professional development and growth.
- Comprehensive training and the chance to work with a dynamic team.
Work Timings, Job Location & Salary
- 10 am to 6 pm - Monday to Saturday
- Office Location: Trivandrum, Kerala, Jagathy
- Rs 25,000 to Rs 35,000 take home monthly salary
Education:
- Any Degree
Experience:
- 0 to 3 years
Language:
- English (Mandatory)
- Hindi
- Preference will be given to those who can speak multiple languages
How to Apply
You need to apply via our WhatsApp Chatbot, please click the Apply Via WhatsApp button from your phone and, just interact with our Virtual HR by giving answers. Get your PDF format CV ready Send WhatsApp “Careers” to +18302680508 or Click Here
Job Code : 104
