2.0
Picky Assist 2.0 - - - 31st Jan 2023
Excited to announce our Picky Assist 2.0 release on 31st January 2023, see what we have covered to enhance
your business communication into next level
Multi Channels
WhatsApp Cloud API
Email Channel Integration
Email Template Builder
Email Automation
Opt Out Management
Multi-Channel for Zoho CRM
Google Chrome Extension for Zoho CRM
Channel Wise Routing
Channel Sharing
Update in Sequence
Fully Automated Billing
Quick Messaging
Iterator in Connector
Data Parser in Connector
Revamped Channel & App Page
Update in WhatsMail Adon
New Onboarding Experience
Price Change
Faq
Multi-Channel
Now add up to 50 WhatsApp Numbers into a Single Project to manage all your departments under one roof
Each Additional WhatsApp Channel costs you extra as per the Plan
Multi-Channel feature is available only for customers who are using the our new "Ultimate" Plan
WhatsApp Cloud API
Got cloud api access directly from WhatsApp? Then get it integrated with Picky Assist in just 2 minutes and achieve powerful automation and team collaboration with wide range of business automation tools seamlessly integrated into a single platform.
Email Channel Integration
Now send event-based emails from your own email address through the Picky Assist Connector, integrates with any SMTP, Sendgrid & Amazon SES ESP's
Email Template Builder
Build beautiful email in just 5 minutes with our new drag-and-drop email builder and use it with any of the email channel connected with Picky Assist account.
Email Marketing & Automation
Increase your revenue with targeted and highly personalised emails, send 10x engaging automated event based emails at the right time to the right customers.
Opt Out Management
Fully managed opt out platform to ensure that no messages get delivered to the customers who opt out from specific campaigns, create as many as opt out lists. works perfectly with WhatsApp, SMS, Facebook Messenger, Instagram & Email
Multi-Channel in Zoho CRM
Add up to 10 WhatsApp numbers into a single Zoho CRM account, share Channel with one or many Zoho CRM Users for more seamless communication.
Google Chrome Extension for Zoho CRM
Seamless integration into WhatsApp Web / Desktop & Picky Assist Teambox with our all-new Free Google Chrome Extension for Zoho CRM
Google Chrome Extension for Any webpage
Send WhatsApp, SMS, Email & Make Call from any Webpage with our all new Google Chrome Extension
Channel Wise Routing
Make the chat routing based on each channel now, easily route chat coming to a specific WhatsApp number to one or many Teambox users
Channel Sharing
Sharing a channel is now easy with our new Channel sharing, admin can easily share a WhatsApp channel with one or many users
Update in Sequence (Drip Campaign)
A feature where you can specify from which channel the sequence messages should be sent
Fully Automated Billing
Now don’t need to contact us for invoices, fully automated self service billing system is integrated with your account
Download Receipts / Invoice for your Payments
Create Automatic Paypal Subscription for Adon’s as well
Create Fill Wallet Subscription to Add a specific amount automatically to your account on daily, weekly, monthly or yearly basis
Instant WhatsApp Web Channel Activation
Forget about filling out the form and waiting for our approval for WhatsApp Web Automation activation, now you can activate WhatsApp Web Automation Channel anytime by yourself
Message & Contact Sync for
WhatsApp Web Automation
Now Sync messages & Contacts from all your connected
devices to the Picky Assist Platform with just a button click
Ability to import Contacts from WhatsApp to Picky Assist
Able to Import Messages which are sent manually through phone or other Connected Devices than Picky Assist
Quick Messaging
Starting a new WhatsApp Conversation made more simplified with the Quick Messaging feature placed in the global right side menu which can be accessed from any page
Iterator in Connector
Now create complex automation with our new “Iterator” Feature in the Connector which helps you to execute up to 2000 dynamic actions in a loop
Data Parser in Connector
More power to you to format data using our new “Data Parser” split text from a sentence like ORDER
Revamped Channel & App Page
Experience the all-new Channel & App pages
Update in WhatsMail Adon
Issue Fixed related to message grouping for Outlook due to different sender emails, now each mobile number will have a unique email address
The New Dashboard
Now get a holistic view with all our new dashboard
New Onboarding Experience
Getting started with a new project is now easy with our new guided onboarding which helps you to complete the setup in less than 5 minutes
Finally A Small Price Change (After 5 Years)
Since Inception in February 2018 we have not changed our pricing at the same time we have added tons of new features which help our customers to improve their business communication.
Now we are on a mission to provide a complete business communication automation suite in a single platform. Considering the research and development costs as well as technology maintenance costs, it’s necessary for us to revamp the pricing structure however still we have tried our best to make the pricing affordable for all kinds of businesses
From Feb 1st, 2023 onwards all existing customers need to choose any of the below plans before their current plan get expired
Basic
$14/Month
$149/Per year
- Contacts 2000
- Interactions 2000
- Users/Agents 2
- API Access
-
All Channels
-
All Products
-
Adon's
No Access
Pro
$29/Month
$299/year
- Contacts 10000
- Interactions 50,0000
- Users/Agents 5
- API Access
-
All Channels
-
All Products
-
All Adon's
Extra Cost
Ultimate
$49/Month
$499/year
- Contacts 20000
- Interactions 100,0000
- Users/Agents 10
- API Access
-
All Channels
-
All Products
-
All Adon's
Free
Frequently Asked Questions
I am now on a monthly plan and my plan will expiry on Jan 3rd will my service get stopped?
Yes, if you don’t renew your plan with any of the new plans then the service will be affected, renewal of the plan is only possible by selecting any of the new plans
I have recently purchased a yearly plan that has validity till October 2023, how i will be impacted?
You have 2 options,
Option 1 :if you don’t want to get any new features like Multi-Channel, WhatsApp Cloud API, etc then you can continue with your existing plan till the end of the validity period and but renewal is only possible by selecting only new plans
Option 2 : If you wish to use our new features which are available only in new plans then you need to contact us and we will adjust the amount paid and difference the help you to migrate to the new plan, kindly send a request to [email protected] to complete this migration
I wish to migrate to a new plan but I already have a paypal subscription which automatically bills me. How does the billing work in this case?
Once you migrated to the new plan and created new subscription all old subscription in that project will automatically get canceled by our system
What is the difference between Contact Stored in New Plan & Active Subscriber in the old plan?
Earlier we used to bill based on Active Subscribers/Contacts now the same is changed to Stored Contacts i.e either the subscriber/contact is active or not in your account it will counted for billing purposes.
What are bundled packages and is this available for all plans?
Bundled packages help you to save cost by buying contacts, interactions, connector invocation credits in bulk for example you can buy 2000 contact for just $10 instead of paying $0.010 per month
Bundled package is only available for those who are using “Ultimate” plan other customers must upgrade to another plan when the plan limits are reached.
Do I need to pay extra for WhatsApp when using WhatsApp Cloud API?
Yes, you need to pay the conversation charges directly to WhatsApp by configuring your credit card in your Facebook Business Manager also you need to directly contact WhatsApp for all supported related matters as we will be just facilitating the services
1000 Conversation is free every month from WhatsApp so you will be billed only after you reached this limit
We do have fully managed services where we will manage your WhatsApp account, billing, support etc, Read More
I wish to connect multiple WhatsApp accounts to my existing project. Is this possible now?
Yes, connecting multiple WhatsApp accounts is possible in the “Ultimate” plan at an additional cost per number,
You will be charged $19 per number add up to 5 WhatsApp Web Automation Channels & 5 WhatsApp Cloud API can be added into a single project i.e total of 10 channels can be connected, and used at a time
Right now I am paying for add-ons like WhatsMail, Zapier & Zoho CRM separately. Is this included in the new Ultimate plan?
Yes, in the ultimate plan WhatsMail, Facebook Lead Adon, Zapier & Zoho CRM is included, you need to just buy the WhatsApp Web Automation Adon if needed.
Will I get access to Broadcaster, Teambox and other products in the API Only plan?
NO, with “API Only Plan” you will get access only to WhatsApp Web Automation & WhatsApp Cloud Channel to send and receive messages via API & Webhooks, also only last 3 days messages will be stored in our server.
I am currently using Pay As You Go Plan, how I am impacted since I don’t see any “Pay As You Go” Plan in the new plans
We will be stopping Pay As You Go Plan from Feb 1st, 2023 onwards, so you have to select a new plan on or before 31st March 2023, if you are not selecting a new plan before this date then the access to the project will be disabled and will be enabled only after selecting any of the new plan.
I don’t wish to get new features, can I continue my current plan?
No, you can continue using the current plan only till you have a validity period after that you must select any of the new plans to continue using the services. I.e renewal is possible only by selecting new plans.
I wish to downgrade or upgrade between old plans, can I do that?
No, you can’t upgrade or downgrade between old plans, you can only opt for new plans and later possible to upgrade or downgrade between new plans
If your interaction limit is reached then all incoming and outgoing messages will stop, you must upgrade to another plan to resume the services, you will be informed in advance when you reached 80% of the limit
If you are using the “Ultimate” plan and the plan benefits are reached then you can buy our bundled package for getting extra benefits at discounted price.
What will happen if my contact and interaction limits are reached?
If your stored contact limit is reached then the system will stop creating any new contacts so there is a possibility that you may miss new chats, you must upgrade to another plan to ensure no service downtime, you will be informed in advance when you reached 80% of the limit
Is WhatsApp Web Automation included in the new plans?
No, WhatsApp Web Automation is not included in any of the plans you need to buy this as a separate addon by paying extra however WhatsApp Cloud API Is included in all plans
I have some credits left in my account, can I transfer this to another account or get a refund?
NO, as per our Terms & Conditions and Policy credits left in your account can’t be transferred to another account or can’t initiate a refund for the same. Read More
I already created more users/agents than your maximum limit in the “Ultimate” Plan i.e i have more than 10 users, so what will happen to my account when i migrate to a new plan?
If you wish to have more than 10 users/agents then you need to pay $5 per agent per month, kindly note more agents can be added only in the “Ultimate” plan
Which plans give me API access?
Pro & Ultimate plan have access to API with a daily trigger limit as mentioned above, we do have a new “API Only Plan” for developers and can connect WhatsApp Web Automation & WhatsApp Cloud API channel at $34 per number
How is my storage calculated?
The storage is calculated based on the total media files saved in your project, whenever you are sending and receiving media files via different channels these are getting stored in our server these will be counted towards the storage, also files stored in your media gallery also considered towards the storage.
I now have more sequences, contacts, connectors, smart replies, and users/agents than the maximum allowed in your Ultimate plan, what will happen to my account when I migrate to a new plan?
Option 1 : If you are not using those features then you may delete and migrate to the best plan which offers as per your requirements.
Option 2 : If you wish to keep the existing details then you can buy our bundled package or custom plan to save cost, kindly contact us with your requirements to [email protected]
